JIRA (per processed tickets) and ensure that all callouts paid has a closed JIRA ticket so that invoicing of the JIRA ticket the tech is claiming for- check km's and labour per claim against ticket info as well
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
communication to Team Members to ensure connect(helpdesk) tickets are answered in a timeous and efficient manner
pricing, and quantities.
and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end
and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end
procedures and documenting solutions. Experience with ticketing systems like Jira, Remedy. End user support triage foundation data validation) Integration reporting (e.g. ticket status alignment) Conduct runbook automations (e
improvements. Oracle Support Ticket System: Manage the Oracle support ticket system, including logging, tracking, and prioritizing support tickets. Collaborate with Oracle support services to escalate and
SQL Express etc
The world's leading independent airline catering company, with 40,000 employees in 54 countries. Must