Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Requirements:
industry knowledge, and winning personality are your ticket to crafting your own success story, one commission
industry knowledge, and winning personality are your ticket to crafting your own success story, one commission
queries timeously and accurately.
commitments, ensuring to retain ownership of the ticket. • Manage and drive to resolution escalated incidents accurate resolution descriptions are captured for each ticket. • Ensure adherence to all customer and internal
service centre industry: in-house centre within airline industry or international customer care outsourcing
you will:
details of the issue and the resolution, in the ticketing system. Collaborate with other support agents
Proficiency in cloud-based project management and ticketing software Knowledge of Zoho Desk is advantageous
irregularity, or opportunities for improvement. Log tickets on the ITSM system for new incidents, changes,