including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Requirements:
priority.
industry knowledge, and winning personality are your ticket to crafting your own success story, one commission
industry knowledge, and winning personality are your ticket to crafting your own success story, one commission
helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems implementation and follow up on all outstanding tickets If necessary due to poor performance, conduct lab
helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems implementation and follow up on all outstanding tickets If necessary due to poor performance, conduct lab
queries timeously and accurately.
that technical or operational issues on a service ticket are escalated efficiently. Ability to research that technical or operational issues on a service ticket are escalated efficiently. Ability to research
Responsibilities: