analytical and reporting skills. Proficient in ticketing systems and relevant IT support software. Excellent
you an Owner's Engineer with experience in big-ticket infrastructure projects? If your project list includes
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes
or if requested by Branch Manager). Purchase of tickets for operators on training and transporting of operators
relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs)
working on computer systems, especially CRM and ticketing systems, and have at least 3-5 years experience
or if requested by Branch Manager). Purchase of tickets for operators on training and transporting of operators
accurate communication within agreed time limits to tickets logged, SLA and Communications policy.
technical resolution to the client issues raised in tickets. Leading on specialist fourth line support, and