team
Effective time and call management to support contractual objectives. Effective use of Call Management delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
market with full-time opportunities for experienced IT Support Desk Analysts with customer call-center experience with a world-class Support Desk team. Working as part of a team, successful candidates will share our communicate the information to Team Leads in a timely manner.
Requiremen
qualification.
is currently looking for a Project Manager (Data Centre) to be based in Cape Town. Assume full responsibility Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and
NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
problems. It's important at this point to note that we call you “Software Engineers” and not “Developers”, “Programmers” help us Engineer a solution. You are part of the solution. Part of our world-class team. You'll engage interpersonal skills Able to work independently as well as part of a team Dynamic self-starter: highly motivated Hard working and keen to take on new challenges as part of the team that does so every day Candidates must
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance Role & Responsibilities: Generate precise and timely client-facing quotations within the parameters and reporting tools; Detail-oriented with strong time management skills, capable of leading and working
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow