managers to report and manage incidents, ensuring timely and effective resolution. Proven Experience: Minimum Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support
Xcede CALLING ALL CLOUD DATA ENGINEERS An exceptional company, within the media industry, is looking
This may often be under challenging conditions. Part of the work will be in-office and the other will remotely. Collaborate with remote IT teams to ensure timely issue resolution. Offer immediate IT support to This may often be under challenging conditions. Part of the work will be in-office and the other will remotely. Collaborate with remote IT teams to ensure timely issue resolution. Offer immediate IT support to
enjoyed considerable success in Australia and other part About our client: Our client is a global leader way. Champion seamless production runs, ensuring timely and precise report deliveries. Uncover core business business needs, delivering top-notch solutions on time. Maintain a holistic view of client data and platform environment, collaborating with clients across multiple time zones. Foster strong partnerships with clients and US-hours: between 08:00 - 16:00 Pacific Standard Time zone (which relates to 17:00 - 02:00 / 16:00 - 01:00
Identify and examine business needs and determine timely and effective solutions to business functions and -Identify and examine business needs and determine timely and effective solutions to business functions and problem, coming up with a solution and providing timely feedback in accordance with the expected timelines Test Plan and conduct post implementation review as part of SDLC cycle for each requirement. Evaluate and operational efficiency and effectiveness at all times. Develop and implement cost effective proposed solutions
experience
production environment such as Cloud and/or Data Centres Procurement and IT asset management KNOWLEDGE:
experience Exposure to user experience design, human centred analysis and design will be an advantage Knowledge
experience Exposure to user experience design, human centred analysis and design will be an advantage Knowledge
Firewall / Security Experience • Knowledge of Contact Centre Technologies eg. IP PBX, Genesys, Asterisk – Advantageous