Develop relationships with customers by understanding their needs and providing excellent service by
/>Responsibilities:
identify the strengths and weaknesses of alternative solutions to problems.
Our client sells a global leading GRC SaaS solution which empowers more than 1 million users globally Manager will drive revenue growth through prospect/customer meetings, pipeline creation, and commercial deal primarily through the sales cycle from effective customer prospecting, pipeline management accurate forecasting updated with all necessary information. Adopt a ‘solutions' selling approach, rather than a features and knowledge to educate and create awareness within the customer environment. Develop and maintain excellent product
business. ENVIRONMENT: GUARANTEE an exceptional customer experience, revenue retention and referrals across continent as your expertise as highly ambitious Customer Success Manager is sought to manage a portfolio Joburg-based Software Solutions Specialist. You will serve as the primary liaison for customer relationships with other team members to facilitate successful customer onboarding, training, support and ongoing relationships Applicants will require 1-3 years' work experience in Customer Success or Account Management (preferably in a
develop new customers. As the leading Systems Integrator Solutions provider in Africa, Masc Solutions become personal visits Maintain and foster existing and new customers through ongoing communication and liaison Monitor required Carry out market research, competitor and customer surveys as directed by management Liaise and attend development in selling and Integrated Solution Ensure highest possible customer service standards are maintained be in business support, experience of security solutions selling is preferred) Experience in tenders is
attending appointments with existing and potential customers
attending appointments with existing and potential customers; Demonstration of products to Clinical personnel on-going training and support to customers; Completion of weekly planner and activity report for submission development of relationships with new customers and managing existing customers; Correct Management of demo stock;
e Sales Targets.
Structured weekly call planner and reporting detailing progress with new business plans
Prompt response to all customer enquiries.
Assist in resolving day-to-day customer queries.
Positively
Positively contribute to customer administration systems.
Ensure adherence to internal sales processes
Ensure
/>Achieve Sales Targets.
Structured weekly call planner and call reporting detailing progress with new
development.
Retain and grow new and existing customer base in assigned markets.
Research and pursue
to expedite sales.
Prompt response to all customer enquiries.
Prepare and present proposals
in resolving day-to-day customer queries.
Positively contribute to customer administration systems
Quoting on existing and New business.
Customer Visits on a monthly basis.
Submitting Sales
transformation in partnership with your customer, to achieve both C2 Direct and customer business outcomes. Leveraging breadth of the C2 solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant industry-relevant solutions to help the customer adopt and embrace digital technologies. With a proven history growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role your extensive customer network and sales experience to execute against your customer's account plan.