customer-focused individual who has experience in managing a portfolio of clients? Our national client in and effectively. You will play a pivotal role in managing sales orders, coordinating with internal teams Matric and minimum three years admin, data order processing experience Ability to liaise confidently with 07:30 – 17:00 DUTIES: Reporting to the Branch Manager Assisting customers with orders inbound and outbound payment Receiving and actioning orders via email Processing customer orders and back orders daily Increasing
customer-focused individual who has experience in managing a portfolio of clients? Our national client in and effectively. You will play a pivotal role in managing sales orders, coordinating with internal teams Matric and minimum three years admin, data order processing experience Ability to liaise confidently with 07:30 – 17:00 DUTIES: Reporting to the Branch Manager Assisting customers with orders inbound and outbound payment Receiving and actioning orders via email Processing customer orders and back orders daily Increasing
and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate e and manage a team of call centre agents.
Requirements:
strictly in accordance with the contractâs Quality Management System encompassing
Â
The Company
/>Customer Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Management Procedures Protocols
Monitor fare evasion
numbers when required
Provide MyConnect Card product information and knowledge on how the system works
Queue management at kiosks
All other transport related relevant
customers informed about their inquiries, updating and managing incidents, and escalating issues when necessary follow procedures for managing major incidents, stay updated on company processes, and help new team members their inquiries through phone and email. Update and manage incidents, making sure they are resolved within
fraudulent
Essential:
Must
may be fraudulent Liaise with internal teams to manage and investigate refunds Analyze refund data and organizations fraud system to ensure that refunds are processed according to established protocols and guidelines Participate in training sessions on fraud prevention and process controls Essential: Must have worked in the Fraud
outstanding documents.
To follow the claims process and capture the claim information into the system
claim expectation is adequately addressed and managed by applying the principles and effectively communicating
and escalated claims as identified by management are processed within 2 hours.
Interacting with
any outstanding documents. To follow the claims process and capture the claim information into the system claim expectation is adequately addressed and managed by applying the principles and effectively communicating and escalated claims as identified by management are processed within 2 hours. Interacting with medical
any outstanding documents. To follow the claims process and capture the claim information into the system claim expectation is adequately addressed and managed by applying the principles and effectively communicating and escalated claims as identified by management are processed within 2 hours. Interacting with medical