needs of the team.
provide exceptional customer support and ensure a seamless experience for our customers. To serve as the the first point of contact for customers, assisting them with inquiries related to pricing, technical information
- Internal Sales
- Customer Query Resolution
- Customer Order Processing
- Assistance
- Matric
- Experience in customer service, sales support, sales admin or related
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IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls) infrastructure (1st line support). - Offer customer training. - Provide customers with regular feedback on their
are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
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Deliver 5-star, in-person support to driver-partners and riders.
Reviewing and approving vehicle documents.
Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment).
Assist with events and promotions as needed.
Walk driver-partners through
Matric and 3 years Customer Support / Internal Sales experience is essential
Experience in a Medical
administration from point of order to final delivery to the customer
Generating quotes
Preparing pro-forma
Level Agreement of 24 hours
Liaising with customers telephonically and via email
Deal with Sales
consignment orders received by the customer and the Sales Consultant
Replace medical consignment stock
transfers done by Sales Consultant
Checking stock availability for Sales Consultants
Applying transfers
Africa and into Africa, requires an experienced Customer Support Agent. This position is based in Midrand pharmaceutical industry experience. Matric and 3 years Customer Support / Internal Sales experience is essential administration from point of order to final delivery to the customer Generating quotes Preparing pro-forma invoices Service Level Agreement of 24 hours Liaising with customers telephonically and via email Deal with Sales Reps consignment orders received by the customer and the Sales Consultant Replace medical consignment stock
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
Main Purpose
The purpose of the Customer Success Executive (CSE) is to maintain solid relationships
understanding of key customer needs and requirements. Expand relationships with existing customers by continuously
clients. Collaborate with internal teams to create customized proposals and presentations to promote cross-selling
delivered to customers in a timely manner. Serve as the link of communication between key customers and internal
teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Play
services, resolving issues, providing extensive customer service to local and foreign clients, managing
Drivers License and own transport.
3 years of Customer Facing experience in a selling type environment