problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
Support:
systems are up-to-date. • Manage technical aspect of helpdesk with regards to daily backups and replication
maintain the site records / support logs via the helpdesk system. Travel to customer location to perform
areas of responsibility
· Give feedback to helpdesk at each critical phase of the repair job.
·
together as a team to improve service delivery Helpdesk Support Providing remote support to all Absa users
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware
encountered while using applications, often through helpdesk ticketing systems or direct communication
of 12 motivated and passionate people including helpdesk, desktop support, SQL and C# .Net developers operating