dashboards for management. Working together with the Incident Management team to address non-process adherence implement corrective measures to ensure that such an incident/escalation does not occur again. • Monitor calls that the team responds to service requests and incidents within the agreed SLA • Improve the operational
dashboards for management. Working together with the Incident Management team to address non-process adherence implement corrective measures to ensure that such an incident/escalation does not occur again. • Monitor calls that the team responds to service requests and incidents within the agreed SLA • Improve the operational
constantly. Complete call-out forms for every incident and send them to the operations department. Dispatch access control issues Handle security and protest incident Liaise with EMS, SAPS and other governmental agencies
Netscaler - Strong understanding of ITIL processes (Incident, Change, and Problem management) Advantageous support - Familiarity with ITIL processes (Problem, Incident, Change management)
Netscaler
- Strong understanding of ITIL processes (Incident, Change, and Problem management)
Advantageous
/>- Familiarity with ITIL processes (Problem, Incident, Change management)
constantly. Complete call-out forms for every incident and send them to the operations department. Dispatch access control issues Handle security and protest incident Liaise with EMS, SAPS and other governmental agencies
Enterprise application integration (EAI) IBM MQ Incident Management (IM) Change Management (CM) Problem the EAI and Kafka environment Following up on incident tickets to make long term improvement The team
campaigns SHE inspections, records, and accuracy SHE incidents and accidents records and reports SHE Risk registers Creating Newsflash Creating lessons learned from incidents and accidents Reporting: Monthly SHEQ and Exco
decision-making information by collecting, analysing, investigating, and reporting financial data. Please note that
material for field teams (interfacing with clients). Incident reporting and escalation to the Field Team Manager