trouble shoot.
- Provide telephonic support to users if possible.
- Provide physical assistance
senior customer engineer if necessary.
- Provide temporary PCs to users when necessary (prioritise)
Prioritize user problems based on severity.
- Train user on how to use IT equipment.
- Research
equipment.
Network and Telephone Support
- Provide daily operations support and maintenance for network
monitor network and telephone infrastructure to provide stable, dependable
services, by working with
and trouble shoot. - Provide telephonic support to users if possible. - Provide physical assistance to problems to senior customer engineer if necessary. - Provide temporary PCs to users when necessary (prioritise) - Prioritize user problems based on severity. - Train user on how to use IT equipment. - Research and IT equipment. Network and Telephone Support - Provide daily operations support and maintenance for network monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists
Apply strategic thinking in how to provide the best solutions Provide business process design and documentation recommending business process and/or system improvements Provide guidance and feedback on how to improve the quality development of ERP and BI Tool related training and implementation material Provide remote and on-site support to to Kerridge and Syspro users, and facilitate training to new and existing users Guide the team to document
Apply strategic thinking in how to provide the best solutions Provide business process design and documentation recommending business process and/or system improvements Provide guidance and feedback on how to improve the quality development of ERP and BI Tool related training and implementation material Provide remote and on-site support to to Kerridge and Syspro users, and facilitate training to new and existing users Guide the team to document
technical support. Develop and maintain user manuals, training...
Qualifications:
Preference optimise performance.
a team of MIS professionals, providing guidance, support, and training as needed. ✓ Oversee the design improvements to existing systems and processes. ✓ Provide training and support to end-users on MIS systems and
Maintain project documentation (needs analysis, training manuals, change control processes) Writing of the following duties during each implementation: Provide info to Project Management including: Project Plans Parallel Run Live Run On-site User Acceptance Training Closure meetings Maintenance consultations On-site and ad-hoc telephonic support. Over the shoulder training. Each consultant's schedule is planned and varies
is urgently looking for a Specialist – RDARR to provide subject matter expertise, advice and guidance on principles would be essential Responsibilities: Provide subject matter expertise to drive the integration and reporting, BPM and MS PowerBI reports and to provide business support to users on a day-to-day basis process flow / attestation tool) super-user who will provide user support in respect of resolving issues and risk reporting to provide RDARR stakeholders with technical support and knowledge Provide operational coordination
is urgently looking for a Specialist – RDARR to provide subject matter expertise, advice and guidance on principles would be essential Responsibilities: Provide subject matter expertise to drive the integration and reporting, BPM and MS PowerBI reports and to provide business support to users on a day-to-day basis process flow / attestation tool) super-user who will provide user support in respect of resolving issues and risk reporting to provide RDARR stakeholders with technical support and knowledge Provide operational coordination
BI solutions.