Analyst:
Our client, a growing Managed Service Provider company, is expanding to the Cape Town market Support Desk Analysts with customer call-center experience. This is an exciting position where new employees expand their careers in IT, including substantial training and certifications over the first year of employment interest in working with the latest technologies to provide exceptional customer service in support of our our clients. Remuneration based on experience and qualifications.
IMPORTANT: Candidate
working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and Retirement financial services Must have Project Managing working experience regarding IT software solutions. With minimum Agile Project Management businesses processes Experience gained in travelling personally oneself to the at their premises to discuss software solution needs for the External Clients premises Face to face up environments Regression testing. Test scenarios experience gained where defects are identify defects with
requirements, operational procedures, issues, input/output needs, and system access levels
Serve as a bridge
ensure that the system design aligns with user needs
Keep track of and thoroughly document functional
permanent records and training purposes
Skills & Experience:
Degree
/>Diploma or experience in software development (advantageous)
Minimum 4+ years experience in business
other MS Office experience (specifically Outlook, Word, PowerPoint)
SQL experience advantageous
requirements, operational procedures, issues, input/output needs, and system access levels
Serve as a bridge
ensure that the system design aligns with user needs
Keep track of and thoroughly document functional
permanent records and training purposes
Skills & Experience:
Degree
/>Diploma or experience in software development (advantageous)
Minimum 4+ years experience in business
other MS Office experience (specifically Outlook, Word, PowerPoint)
SQL experience advantageous
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business and IT stakeholders to ensure that all needs are considered
will play a pivotal role in analyzing business needs, identifying opportunities for improvement, and transport system projects, including testing and training activities. Monitor and evaluate the performance standards. Provide ongoing support and analysis to optimize the use of transport systems. Experience & Industrial Engineering. Minimum of 5 years of experience in a Business Analyst role, preferably in the
Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services software, to build example solutions and to train staff. What you need: Unix knowledge, in particular scripting other procedural or OO languages Knowledge / experience in the following: Business MetaData Scheduling Pre-Sales and Post-Sales activities. Previous experience / competence in scoping, estimating, requirements
cause analysis and effective resolution and / or providing concise reporting.
Internal change for repeated requests or issues.
Provide support functions for the Back-Office environment Service
Provide after-hours support according to a standby schedule.
Provide resolution customers.
Prepare and conduct customer training as requested.
Adherence to SLA understand and respond to organizational and team needs.
Customer Focus
Building
quality while troubleshooting and resolving errors as need be.
Qualifications and experience requirements: