meet business needs
Role:
The IT Support Administrator will be responsible for providing comprehensive
comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role
role involves both face-to-face and remote support across a Windows environment, handling a wide range
1st and 2nd Line Support for all user IT issues, both face-to-face and via Remote Support Tools
seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will technical assistance to customers, resolving issues and ensuring a positive customer experience. This role Responsibilities: Provide technical support and troubleshooting assistance to customers via phone and email Log faults resolving technical issues Collaborate with senior support engineers and cross-functional teams to escalate address complex technical issues Document and track customer issues, resolutions and trouble shooting steps
responsibilities:
* To deliver exemplary customer service to an existing base of dealers, as well
Requirements:
* Min of 3 years in a technical support role
* Strong IP networking skills
*
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Provide expert-level technical support and troubleshooting assistance to customers via phone and email Investigate providers and third parties Document and track customers issues, resolutions and troubleshooting steps base or ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations
Join a dynamic team as a Business System Support Analyst, where you'll be instrumental in ensuring ensuring the seamless operation and support of our Fusion CTRM system and its users. Your role will encompass creation, from design to testing, as well as end-user support and process enhancement.
Duties & trong>
Reference: NES018295-KOMU-1 Support Engineer - Gauteng Well established Technology Company with range value offerings is looking to add and experienced Support Engineer to their team in Gauteng The purpose of be responsible for managing pre- and post-sales support of broadcast products and solutions. Responsibilities: to customers. Perform troubleshooting and solutions to customers Produce simulations of customer-reported departments to resolve on-site customer issues. Technical Product Support Resolve customer product/system issues
Field Support Engineer to join our team and provide on-site technical support and assistance assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring clients receive timely and effective technical support, thereby contributing to the overall success of resolved remotely is redirected back to the remote support team.
you have a minimum of 2 years internet software support experience and is familiar with Radius Manager Internet Helpdesk Support professional to join our team in providing efficient internet support services. Requirements: Requirements: Minimum of 2 year in internet software support role Familiarity with Mikrotik, Ubiquiti Software Proficiency in Radius Manager Software Basic internet support and telephonic troubleshooting skills Fluency in transportation required) Must be available for after-hours support R14,500 (Depending on experience)
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as primary point of contact for customer queries or complaints, extending support beyond technical issues to email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their