managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered the course of operations and QA sessions. Is available for employees who experience work problems providing months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Agreements Ensuring acceptable talk time and phone availability levels Client retention and increasing average Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Agreements Ensuring acceptable talk time and phone availability levels Client retention and increasing average Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
training will be done within our Client Contact Centre for all successful candidates. The successful candidate
probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing
progress and skills gained within the Client Contact Centre.
training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
customer call backs to provide an update on the progress of the query
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email