managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
service calls within the banking sector.
customer call backs to provide an update on the progress of the query
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
their families financial futures to them. The role calls for formal in-house training, the completion of