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analyzing customer journeys and surveying customers Manage UG content to ensure maximum satisfaction for OBS improvement of customer processes and content improvement Manage OBS Inventory levels and pricing according to BU Collaborate on developing e-commerce customer experience and operational plan to support business objectives priorities Proactively manage online sales touchpoints including owned and partner sites Manage e-commerce inventory Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and
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To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and keeping management updated on team performance. Operations: Monitor inbound and outbound calls and email customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions rectify deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development
shopping experiences for some of the world's best brands has a vacancy for a seasoned Key Accounts Manager target-driven, customer service obsessed Key Account Manager. A dynamic professional, who is interested interested in being the architect of great customer experiences. Someone who has a passion for helping brands amplify paced environment. Qualifications, Skills and Experience Degree/Tertiary Education in Sales & Marketing Marketing / Business Studies; 5-7 years Key Account Management experience in a B2B marketing business (within
global IT solutions, focusing on Privileged Access Management using tools like CyberArk, BeyondTrust, or Thycotic Ideal candidates have 3-5 years of IT security experience, strong analytical skills, and excellent communication ITIL and ITSM such as Problem-Incident-Change Management processes - Deep knowledge of Confluence, Jira Requirements: - Identity and Access Management - Privileged Access Management (CyberArk, BeyondTrust, or Thycotic) appropriate mitigation strategies - Configuration Management - Strong analytical and troubleshooting skills
cost analysis, and providing insights to assist management in decision-making processes. Will also work implemented. Asset location and identification management: •Is responsible for maintaining on an ongoing Assisting with all variance analyses required Process Management: •Assisting in all aspects of SCM processes which when assistance is required. Compliance and Risk Management: •Assisting the CMAM to identify all organisational ongoing basis Qualification • Bachelor's degree in accounting, Finance, or related field • Professional certification
cost analysis, and providing insights to assist management in decision-making processes. Will also work implemented. Asset location and identification management: •Is responsible for maintaining on an ongoing Assisting with all variance analyses required Process Management: •Assisting in all aspects of SCM processes which when assistance is required. Compliance and Risk Management: •Assisting the CMAM to identify all organisational ongoing basis Qualification • Bachelor's degree in accounting, Finance, or related field • Professional certification
economics, or a related field.
line with company objectives.