Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform qualification 6 years working experience in IT Service management Strong technical knowledge in ITSM tools administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like maintaining and continuous improvement of IT Service Management processes and practices. Extensive ServiceNow
qualification
Our client requires the services of an Operations Engineer (Advanced) Midrand/Menlyn/Rosslyn/Home Office and visualise data sets. (Excel, Power-BI, etc.) Service Now (SNOW) understanding Ability to collaborate Planning, conducting and after care related to TLM activities. Support with the documentation of infrastructure reporting of TLM activities in the Group. Interfacing with other experts with regards to IT Service Management process templates. Updating & maintaining TLM service offerings in ServiceNow. IT Process Maintenanc
operating procedures Experience with Active Directory/Azure Active Directory Experience with device management providers (Microsoft Azure, Amazon Web Services, Google Cloud Services) Experience with Scripting (Powershell
procedures
operating procedures Experience with Active Directory/Azure Active Directory Experience with device management providers (Microsoft Azure, Amazon Web Services, Google Cloud Services) Experience with Scripting (Powershell
Networking and Monitoring user stories
Azure Networking and Monitoring user stories Take actively part in all regular Scrum ceremonies. Contribute Liaise with stakeholders and team members. Pro-active knowledge sharing, mentoring, and coaching of members
Azure Networking and Monitoring user stories Take actively part in all regular Scrum ceremonies. Contribute Liaise with stakeholders and team members. Pro-active knowledge sharing, mentoring, and coaching of members
advantageous 8 years working experience in IT Service Management Over 5 years working ServiceNow development Duties: Develop your own analytics and reports on Service Now platform Align with stakeholders to deliver deliver them their desired reports Use your Service Now experience to exercise governance on the reporting