National Fleet Management company requires a qualified Workshop Manager, with a minimum of five years maintenance experience in workshop and field services; service, repair, and diagnostics knowledge/experience Duties will include management of the of workshop, staff, and technicians; resource allocation; ensuring supplier and customer relations; and ensuring the highest quality standards and service is upheld at
and problem-solving skills to deliver support services for business applications. • The successful candidate support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve cross-divisional projects ensuring that business process requirements are met, and best practice is achieved. • Pre integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance
knowledge exists to assist and advise branch and dealer staff quickly within the sales and aftersales departments branch and dealer staff. · Assist DPs with setting up training plans to upskill staff members to create mentoring internal staff to ensure staff back up plans are in place. · Monitor staff morale at dealers to improve own skills and the dealer and branch staff. · Sales Targets · Assist dealers to achieve 100% payments to parts and vehicle stock within the required policy time frame. Parts purchases to be settled
changes in policies, procedures, standards and services within inter-related functional areas of responsibility with various closely related concrete variables, requiring an understanding of the theory or practices underpinning the supervision of the quality control lab and staff, raising non-conformance reports, and enforcing
Supervision
Supervision of the QC lab and staff
Supervision and Verification of online product conformance to internal specifications, customer, and regulatory requirements.
Equipment Calibrations
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal (refrigeration; signage) are managed per BevCo governance requirements Sales and Trade Marketing Objectives To actively execution of the marketing plan for the area as required (incl activations, promotions, fridges, POSM) Success Factors Customer Perspective Communication Routine communication with customers or clients Problem
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal (refrigeration; signage) are managed per BevCo governance requirements Sales and Trade Marketing Objectives To actively execution of the marketing plan for the area as required (incl activations, promotions, fridges, POSM) Success Factors Customer Perspective Communication Routine communication with customers or clients Problem
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal (refrigeration; signage) are managed per BevCo governance requirements Sales and Trade Marketing Objectives To actively execution of the marketing plan for the area as required (incl activations, promotions, fridges, POSM) Success Factors Customer Perspective Communication Routine communication with customers or clients Problem
Requirements:
drive a differentiated service offering to Formal Convenience Trade customers, banner groups and outlets
and regional level and promote sales growth and customer satisfaction by successfully executing the national
achieved
Support achieving alignment on requirements, processes and agreements to ensure seamless
efficiencies
POP evaluation of 3rd party delivery of service level agreements to grow accounts
Contribute
Model for The Beverage Company
Contribute to Customer and Product Segmentation Modelling, and Channel
medical aid contribution) EE Candidates only Requirements Academic Qualifications Matric Valid Driver's (recoveries) Ensure that all liability refunds due to customers are requested on a daily basis. Operational Diary and prepare same, then forward to National Damage Admin Supervisor Settlement Assess merits of the case rejected, negotiate terms and conditions with customer. Draft letter of demand based on quantum calculation listings) Stakeholders (internal & external customers, suppliers, shareholders, communities) All correspondence