The Manager Marketing/Activation position is pivotal in driving client engagement, business development management consulting or marketing and sales activation, with a track record of successfully leading
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards of agent profiles for recruitment, ensuring that each campaign is staffed with individuals who meet the specific Develop comprehensive agent profiles for each campaign, outlining the skills, attributes, and competencies competencies required. Collaborate with campaign managers and stakeholders to understand the specific needs needs and standards of each campaign. 2. Recruitment Collaboration: Work closely with the recruitment team
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards of agent profiles for recruitment, ensuring that each campaign is staffed with individuals who meet the specific Develop comprehensive agent profiles for each campaign, outlining the skills, attributes, and competencies competencies required. Collaborate with campaign managers and stakeholders to understand the specific needs needs and standards of each campaign. 2. Recruitment Collaboration: Work closely with the recruitment team
Design and implementation of QA scorecards for campaigns. Analysis of QA findings and further improvement (including root cause), providing reporting at campaign, agent and work process levels, making recommendations share with management and stakeholders. Provide campaign management with reporting/analysis, training and
the effective management of all aspects of the campaign to ensure service delivery against client performance Responsibilities: Ensure efficient operation of the campaign teams Respond to escalated customer and system training of new employees Liaise with the client on campaign issues such as new scripts, product changes and direction and communication to Team Leaders on campaign performance through regular team talks Assist direction and communication to Team Leaders on campaign performance through regular team talks Assist
consumer preferences, trends, and competitor activities. Use this information to make informed decisions marketing teams to plan and execute promotional campaigns, discounts, and pricing strategies aimed at driving product placement, labeling, and promotional activities. Communication: Communicate regularly with internal product development, to share insights, coordinate activities, and align merchandising efforts with overall
agents required with 1 year UK experience. UK campaign (lead gen). Working days: Monday – Friday. No
based environment while boosting sales through pro-active selling and marketing of products to new and existing promote new stock, slow moving stock and special campaigns. Customer Relationship Management Assist with
based environment while boosting sales through pro-active selling and marketing of products to new and existing promote new stock, slow moving stock and special campaigns. Customer Relationship Management Assist with
detailed market analysis, manage costs, and execute campaigns that expand market presence and increase financial ensure ongoing satisfaction and loyalty. Regular activities will include conducting business reviews, analysing