We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards of agent profiles for recruitment, ensuring that each campaign is staffed with individuals who meet the specific Develop comprehensive agent profiles for each campaign, outlining the skills, attributes, and competencies competencies required. Collaborate with campaign managers and stakeholders to understand the specific needs needs and standards of each campaign. 2. Recruitment Collaboration: Work closely with the recruitment team
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards of agent profiles for recruitment, ensuring that each campaign is staffed with individuals who meet the specific Develop comprehensive agent profiles for each campaign, outlining the skills, attributes, and competencies competencies required. Collaborate with campaign managers and stakeholders to understand the specific needs needs and standards of each campaign. 2. Recruitment Collaboration: Work closely with the recruitment team
Design and implementation of QA scorecards for campaigns. Analysis of QA findings and further improvement (including root cause), providing reporting at campaign, agent and work process levels, making recommendations share with management and stakeholders. Provide campaign management with reporting/analysis, training and
the effective management of all aspects of the campaign to ensure service delivery against client performance Responsibilities: Ensure efficient operation of the campaign teams Respond to escalated customer and system training of new employees Liaise with the client on campaign issues such as new scripts, product changes and direction and communication to Team Leaders on campaign performance through regular team talks Assist direction and communication to Team Leaders on campaign performance through regular team talks Assist
agents required with 1 year UK experience. UK campaign (lead gen). Working days: Monday – Friday. No
scheduling of social media and communication campaigns to align with marketing strategies. Respond to timely manner. Monitor and report on feedback and online reviews. Build relationships with stakeholders
scheduling of social media and communication campaigns to align with marketing strategies. Respond to timely manner. Monitor and report on feedback and online reviews. Build relationships with stakeholders
property-status reports for relevant stakeholders Advertising units and negotiating lease terms Coordinating
property-status reports for relevant stakeholders Advertising units and negotiating lease terms Coordinating
partnerships