escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
Type:
12 month Contract, expected to work full-time hours
Job Duties:concierge team, ensuring adequate coverage during peak hours and special events. Collaboration: Collaborate with
concierge team, ensuring adequate coverage during peak hours and special events. Collaboration: Collaborate with
service. Administrative Support: Handle incoming calls, emails, and inquiries with professionalism and
service. Administrative Support: Handle incoming calls, emails, and inquiries with professionalism and
a remote working position and standard working hours from the office in Woodstock, Cape Town will apply