To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
remote support to all Absa users utilising the given remote tools, by resolving all non-hardware related parties. Identifying and reflecting in Service Now all Domain controllers that are offline and re-assigning assistance. Identifying and reflecting in Services Now all regions where problems are being experienced on the to the relevant Absa support teams. Ensuring that all incidents logged in Service Now are resolved remotely to the relevant parties timeously. Attending to all problem related incidents that have been logged in
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PRESENTATIONS ABILITY TO DEAL WITH CORPORATES AT ALL LEVELS STRONG , ASSERTIVE AND HAVE GOOD INITIATIVES ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
PRESENTATIONS ABILITY TO DEAL WITH CORPORATES AT ALL LEVELS STRONG , ASSERTIVE AND HAVE GOOD INITIATIVES ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
Administration and monitoring of license services including all servers and triades, both Linux and Windows
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Client license tracking
- Documentation of all processes/configuration (e.g., act toolchain, CMDB
IT-security issues
- Software migration and agent distribution
- Attendance in rolling on-call
Administration and Monitoring of license services incl. all server and triads, both Linux and Windows
-
Client license tracking
- Documentation of all processes/configuration (e.g., act toolchain, CMDB
IT-security issues
- Software migration and agent distribution
- Attendance in rolling on-call
Administration and Monitoring of license services incl. all server and triads, both Linux and Windows - License upgrades - Client license tracking - Documentation of all processes/configuration (e.g., act toolchain, CMDB fixing IT-security issues - Software migration and agent distribution - Attendance in rolling on-call duty
Administration and monitoring of license services including all servers and triades, both Linux and Windows - License upgrades - Client license tracking - Documentation of all processes/configuration (e.g., act toolchain, CMDB fixing IT-security issues - Software migration and agent distribution - Attendance in rolling on-call duty
Generative AI, Scripting in ServiceNow, Virtual Agent)