currently seeking a Helpdesk Technician to join our client's team in Johannesburg. As a Helpdesk Technician, contribute to the smooth operation of the company's IT helpdesk and ensure excellent customer service. Responsibilities: incidents Log and track all support requests in the helpdesk system Escalate complex issues to appropriate satisfaction Requirements Proven experience as a Helpdesk Technician or similar role Strong knowledge of
interpersonal skills.
- Working knowledge of helpdesk software and remote control to users desktops
currently seeking a Helpdesk Technician to join our client's team in Johannesburg. As a Helpdesk Technician, contribute to the smooth operation of the company's IT helpdesk and ensure excellent customer service. Responsibilities: incidents Log and track all support requests in the helpdesk system Escalate complex issues to appropriate satisfaction Requirements Proven experience as a Helpdesk Technician or similar role Strong knowledge of
Job Purpose: The Helpdesk Technician is primarily responsible for providing technical support and advice (telephonic and email) within 4 working hours (Helpdesk SLA report). Accurately log all field support Experience: Matric CompTIA A N Min of 3 years' helpdesk technical experience Skills and Knowledge: Good
Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications/products is necessary with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications / products is necessary
client portal solutions, as well as Android & Apple development Agile / Scrum experience PHP Development
client portal solutions, as well as Android & Apple development Agile / Scrum experience PHP Development
client portal solutions, as well as Android & Apple development Agile / Scrum experience PHP Development
and filing system for HR documentation Ensure HR helpdesk and HR public folder resolution in respect of referred to National Office Public Folders and Helpdesk. Ensure that all issues assigned are resolved
and filing system for HR documentation Ensure HR helpdesk and HR public folder resolution in respect of referred to National Office Public Folders and Helpdesk. Ensure that all issues assigned are resolved