To ensure specialist 2nd tier user support on more complex processes and functionality within one of Work effectively as part of a team and seek to support the team's goals; Ensure that relevant feedback
/>- User profile/security maintenance on all applications.
- Organize, manage, facilitate training
changes made that affect Application
- Create and update E-content for applications.
- Innovation
DR tests for Applications.
- Circulate communications to users regarding Application updates
- 3 years experience in providing help desk support.
Competencies and Skills
specialization and also in other system supported.
- Excellent problem-solving abilities.
your knowledge, investigative and problem solving support skills. To keep customers regularly updated through To maintain an up-to-date knowledge of supported applications and developments To take an active role • A strong interest in Ecommerce, software applications and back-end systems. • Ability to learn new systems. • Some experience of Business software applications. • Must be able to work under pressure • Highly with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be customer incidents and requests. The team provides support to our global customer base covering multiple time Team of 10 Support Consultants, 2 nd Line Support Good understanding of Web Applications & how they your knowledge, investigative and problem solving support skills. 5.To keep customers regularly updated through To maintain an up-to-date knowledge of supported applications and developments 12.To take an active role
invoices, purchase orders, and financial reporting. Support project managers with administrative tasks, event
Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but in their place attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present ACCOUNTABILITIES Technical Support: • Provide day-to-day technical support to all business units through • Create, manage, and analyse data reports to support day-to-day operations. • Develop and write MySQL Extranet, and Magic Eye (ME) to provide expert support. • Keep users informed about developments/changes
/>Description:JOB PURPOSE
The Support Analyst (Production System) is responsible for ensuring
and availability of production systems and applications. This role involves monitoring system performance
and collaborating with cross-functional teams to support business operations.
RESPON
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Key Performance Area:
Supporting Technology Strategy & Innovation
Applications strategy aligned to the functional Technology
Technology strategy and Roadmap.
corporate strategy.
in C#, SQL Server, JavaScript, Angular and Azure