exciting UK Campaign. You will be required manage a team in assisting clients in the UK with a luxurious clients from UK before and are confident in managing a team to deliver exceptional service to the international responsibilities:
Team Lead: Investigations Projects – Bromhof – Gauteng Job Type:Permanent Job Level:Skilled Experience:Between Experience:Between 5 – 7 Years Summary Team Lead: Investigations Projects – Bromhof – Gauteng Position Reporting direction of the Investigations and Anit-Corruption team to ensure that the department’s primary objectives activities. This position requires an experienced leader of people and projects with the ability to lead start to finish whilst successfully managing a small team. Description KEY ACCOUNTABILITIES OUTPUT 1: INVESTIGATIONS
managing audits, and collaborating with various teams to enhance overall quality performance. Additionally Additionally, the Senior Quality Analyst assesses the quality of performance of contact center staff, monitors manner.
• Contact Center Quality Assurance: Assess the quality of performance of contact center staff necessary
• Lead special projects assigned by the leaders of the department and meet the established deadline
multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and
community management efforts Be the “go-to” thought leader and expert in driving social community growth and as editorial strategy Brainstorms with editorial team members to develop new ideas for content. Developing collaboration with creative leaders and complex teams. Proven thought-leader and passion for the social
community management efforts Be the “go-to” thought leader and expert in driving social community growth and as editorial strategy Brainstorms with editorial team members to develop new ideas for content. Developing collaboration with creative leaders and complex teams. Proven thought-leader and passion for the social
mplete Random Staff Assessments;
Excellent Excel skills Experience > an effective Leader > deadline driven > ability to work under
a visionary, a quality specialist to join their team.
Are you that person?
We're Every element counts.
with FIC regulations. Auditing winning tickets to assess abuse. Monitoring Branch winners Monitoring Voucher information is reported Liaising with Payments and audits teams Liaising with gambling boards in regards to any complains Address all major customer complaints. Manage team performance and conduct. Ensuring that all SLA's are met Ensuring a zero-handover policy Managing teams accordingly Good telephone etiquette Good command
able to effectively communicate with the team leader and team members.