prioritize effectively.
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
multitask and prioritize effectively. High level of attention to detail and accuracy. Professional demeanour including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
multitask and prioritize effectively. High level of attention to detail and accuracy. Professional demeanour including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
preferred) • A high standard for cleanliness • Attention to detail • Ability to follow instructions • Time
preferred) • A high standard for cleanliness • Attention to detail • Ability to follow instructions • Time
may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General model and controls. Observant with excellent attention to detail. Good communication skills, able to