and problem-solving skills to deliver support services for business applications. • The successful candidate – Xperteck • Providing application support to users Answer, Identify issues and Provide suggestions and and long-term solutions. • To provide proactive support to internal staff, and external customers: Analyse Analyse recurring incidents on the service desk and solve through interaction with key stakeholders. • of issues and appropriate corrective action. • Provide system knowledge and consultancy for divisional
The purpose of this role is to provide and drive a differentiated service offering to Formal Convenience
activities, pricing, products and promotions
Provide timely feedback to Channel Managers, Trade Marketing
efficiencies
POP evaluation of 3rd party delivery of service level agreements to grow accounts
Contribute
Modelling, and Channel Strategy Development
Provide inputs to drive growth through new and existing
manage sustainable, cost-effective route-to-market service methodologies for the Convenience Channel
Contribute
base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal line with guidelines provided or escalate more complex problems to superiors, providing information required consistently meets the clients expectations for quality, service, and professionalism. Continuously monitors delivery delivery to make sure the customer is receiving good service Shows a strong commitment to exceeding customer mistakes, apologise and make suitable changes to services Planning and Organising Manages time effectively
base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal line with guidelines provided or escalate more complex problems to superiors, providing information required consistently meets the clients expectations for quality, service, and professionalism. Continuously monitors delivery delivery to make sure the customer is receiving good service Shows a strong commitment to exceeding customer mistakes, apologise and make suitable changes to services Planning and Organising Manages time effectively
base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal line with guidelines provided or escalate more complex problems to superiors, providing information required consistently meets the clients expectations for quality, service, and professionalism. Continuously monitors delivery delivery to make sure the customer is receiving good service Shows a strong commitment to exceeding customer mistakes, apologise and make suitable changes to services Planning and Organising Manages time effectively
impact of penalty framework, gain-share models or service credits Produces valid, accurate and complete financial Manages and resolves management accounting queries Provides support around finance processes, systems and reports, in order to identify any variances and provide insight into the reasons behind it Performs sensitivity
allocated strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. allocated strategic accounts. 6. Provide a transport consultancy service to demonstrate total operating satisfaction and relationships. 9. Provide a sales engineering service to ensure correct vehicle selection
maintenance experience in workshop and field services; service, repair, and diagnostics knowledge/experience and ensuring the highest quality standards and service is upheld at all times.
diverse industries, ensuring exceptional customer service and ongoing support. Position Overview : The company members, stakeholders, and other relevant parties to provide updates on progress, gather feedback, and address
JHB002398-A2-1 Our professional security services client seeks a Client Services Manager who ha s a "cut-above"