correct procedures for logging calls Assess quality of contact centre staff performance Coordinate call qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
required. Branding and promotional material: Act as custodian of branding and promotional stock. Update requirements. Manage and distribute all brand, stock, and promotional items to each district and for events
required. Branding and promotional material: Act as custodian of branding and promotional stock. Update requirements. Manage and distribute all brand, stock, and promotional items to each district and for events
on quotes sent and not yet accepted Technical Call Centre & General Admin: Receive breakdown reports
on quotes sent and not yet accepted Technical Call Centre & General Admin: Receive breakdown reports
gaps on the CBU/VB Digital platforms as well as call centres and CEO's Office. Identify top service call
gaps on the CBU/VB Digital platforms as well as call centres and CEO’s Office.