reviewing of records/ modules whenever another team leader is not present to keep the daily target · Month
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
in South Africa is looking for a Warehouse Team Leader. Responsible for ensuring that that warehouse space the warehouse according to the demands of the business Moving items through the warehouse from receipt beneficial. Proven experience as a Warehouse Team Leader with experience of supervising and motivating a
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Loans Call Centre Manager to manage and develop the call centre into a competitive business unit. Job responsible for the effective management of the call centre (telephonic and online) to ensure loan targets and staff managed and developed, while improving business and seeking new opportunities to develop the unit unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. Job Objectives: To deliver exceptional customer service through in-store visibility and proactivity to
an experienced and highly motivated Principal Business Analyst to play a critical role in driving the this person will be responsible for analysing business needs, identifying opportunities for improvement Strategic Planning and Analysis Lead the analysis f business requirements and the identification of digital Relevant Business Analysis certification. Experience: Minimum of 8-10 years of experience in business analysis influence senior stakeholders. Proficiency in business analysis tools and techniques, including process