Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Develop and implement strategies to improve team productivity and overall performance through incentives Conduct regular team meetings to communicate goals, targets, and updates, fostering a p
Reference: JHB000178-KM-1 Create policies that enhance collection performance and supervise daily call center operations, collaborating with various departments for optimal results. Responsibilities also involve reporting to the COO, ensuring performance targets are met, and managing the daily opera
Reference: JHB000178-KM-1 Create policies that enhance collection performance and supervise daily call center operations, collaborating with various departments for optimal results. Responsibilities also involve reporting to the COO, ensuring performance targets are met, and managing the daily opera
the schedule matrix, attend to customer call outs, and manage back-up equipment and stock upon arrival
maintenance staff
Respond to emergency calls for maintenance
Manage the set up and take down of different
the Director: Filter and transfer calls and meeting requests, Management of mail (paper and electronic)
the Director: Filter and transfer calls and meeting requests, Management of mail (paper and electronic)
correspondence. Answering emails and phone calls: Managing communication on behalf of CEO and Group MD
Obtaining new business Call on Office Buyers Calling on Site Managers, Project Managers and Contracts Managers
Obtaining new business Call on Office Buyers Calling on Site Managers, Project Managers and Contracts Managers