Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound & & outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Are you an experienced Inbound Tour Consultant with experience supervising staff working for a Travel Experience required: Must have a minimum of 5 years inbound consultant experience in Southern & East Africa manage remote consultants Sales Cultivate excellent agent, supplier & guest relationships Guide the team
on status of environmental controls in the data centre. Assist with user account queries on the AS/400
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
Mandarin are essential. Face to Face Visits: Develop a call cycle plan for visiting clients. Make travel arrangements Visit all assigned clients within the specified call cycle period. Build strong relationships with clients