Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Are you an experienced Inbound Tour Consultant with experience supervising staff working for a Travel customer-centric experiences. Experience required: Must have a minimum of 5 years inbound consultant experience in Southern the number of consultants required with management Define specific requirements, create job descriptions manage remote consultants Sales Cultivate excellent agent, supplier & guest relationships Guide the team understand customer and operators’ business requirements Accounts Oversee adherence to processes in invoicing
Stock control of all paper and printer cartridge requirements. Regular review of daily processes and runtimes on status of environmental controls in the data centre. Assist with user account queries on the AS/400
Mandarin are essential. Face to Face Visits: Develop a call cycle plan for visiting clients. Make travel arrangements Visit all assigned clients within the specified call cycle period. Build strong relationships with clients about the payments industry and legislative requirements and changes as needed. Stay up to date on product industry, and legislative changes. Educational requirements: Matric Business Management Degree/Diploma highly the Payments / IT Service Industry Additional Requirements: Excellent English and Mandarin communication
plans and proactively taking appropriate action as required. To efficiently manage and control all operational working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
plans and proactively taking appropriate action as required. To efficiently manage and control all operational working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
Skills Plan (WSP) which complies with the
processing of Debtors as required and handling of admin accordingly. Minimum Requirements Matric Syspro 3 years