To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
/>Experience Required:
A Grade 12 certificate is the minimum requirement
Previous experience
solution selling experience to grow our customer base Attend industry networking events and face to face potential and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
solution selling experience to grow our customer base Attend industry networking events and face to face potential and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
experienced Quotes Administrator. A Grade 12 certificate is the minimum requirement Receipt of RFQ'S/quote quote/request, as well as updating of schedules Attend to general secretarial requirements as well as when required Effective screening of telephone calls, taking of accurate messages, complete RFQ, handle
experienced Quotes Administrator. A Grade 12 certificate is the minimum requirement Receipt of RFQ'S/quote quote/request, as well as updating of schedules Attend to general secretarial requirements as well as when required Effective screening of telephone calls, taking of accurate messages, complete RFQ, handle
A Grade 12 certificate is the minimum requirement
Receipt of RFQS/quote requests;
Complete
quote/request, as well as updating of schedules
Attend to general secretarial requirements as well as
required
Effective screening of telephone calls, taking of accurate messages, complete RFQ, handle
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Technical division Experience Required: A Grade 12 certificate is the minimum requirement Previous experience
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Technical division Experience Required: A Grade 12 certificate is the minimum requirement Previous experience
collected during field activity to the Sales Manager Attend regular sales meetings and training sessions. Preparing back orders. Submit weekly call sheets to the sales manager as well as call planners for the week ahead valid driver's license. Matric or NQF level 4 Certificate or Diploma in Sales or Marketing – Advantageous