To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and
● Decide on financial transactions within mandate ● Reduce/ maintain turnaround of claims ● Maintain non-motor and own damage claims service effectively ● Ensure ALL calls are answered according to Contact Centre standards Job Requirements Contact Centre experience Bilingual (must be able to
We are currently looking for CIC Team Leader to coordinate, manage and control the activities of the Inbound/Outbound team to maintain and enhance customer satisfaction through First Contact Resolution and effective Case Management to meet organizational and operational objectives. Ensure that the h
Customer Service Agents
Based in BryanstonÂ
Shifts between 07:00 am- 19:00 pm
Working from Monday to Sunday includ
Based in Randburg
Shifts between 07:00 am- 20:00 pm
Working from Monday to Monday including public holidays- 45 hours week scheduleÂ
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OVERALL PURPOSE OF JOB:
Process customer service and technic
International Sales Agents
Our client a market-leading provider in the BPO space is looking for International Sales Agents to join their growing international team to support the goals and objectives of the campaign by ensuring that individual sales targets are achieved/exc
position This Call Centre position is for medical graduates who will be responsible for contacting English