Market Development Representative Informal Trade
Commercial
Accountable
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and relationships with outlets on behalf of BevCo (against set call rate and conversion targets) = actively seed BevCos Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
Market Development Representative Informal Trade
Commercial
Accountable
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage relationships with outlets on behalf of BevCo (against set call rate and conversion targets) = actively seed BevCos Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
Market Development Representative Informal Trade
Commercial
Accountable
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage relationships with outlets on behalf of BevCo (against set call rate and conversion targets) = actively seed BevCos Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical and maintaining production computer systems in a customer facing support environment of at least 5 years
Cashbook processing Process debtors' receipts from customers Fixed Asset Register Maintenance Asset Acquisition Cost center Report Preparation Reviewing cost centre reports with heads of department monthly. Prepare
processing
/>Ensure the availability of timely and accurate customer and sales information and reports
Providing
budgeting and forecasting processes by supporting cost centre owners to make informed financial decisions
Support cost centre owners to make informed financial decisions for
accounts
Monitoring, tracking and processing customer claims/rebates on a daily basis and ensuring accuracy
experience - Maintenance Fitter - Attend to breakdowns - Call outs and standby - Plant inspections -Preventative
experience - Maintenance Fitter - Attend to breakdowns - Call outs and standby - Plant inspections -Preventative
correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
Key Accountabilities
the executives.