Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Operations Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
Position:
The Customer Service Agent is responsible to effectively assist customers with general and accurate information is provided to the customer and that calls which cannot be resolved are escalated limited to):
motivated graduates to join our team as Call Center Digital Customer Service Representatives. In this role, you you will provide excellent customer support through digital channels such as email, chat, and social comprehensive training will be provided. Respond to customer inquiries and issues promptly and professionally via digital channels. Maintain a high level of customer satisfaction through effective communication and skills. Ensure accurate and timely documentation of customer interactions and transactions. Collaborate with
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for for a professional and passionate service-orientated representative who will foster positive relationships between our brand and our customer, by answering queries, providing exemplary service and adapting your approach timeframes. Resolving any queries regarding products or services. Following-up on orders to ensure delivery by 2 years experience in a client services and relationship management role. Excellent verbal and written
Permanent job opportunities available for recent graduates to join an innovative and fast-growing insurance company based in Bryanston. We seek to employ individuals with good communication and interpersonal skills, good problem solving and analytical skills, ability to learn quickly and work well i
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for for a professional and passionate service-orientated representative who will foster positive relationships between our brand and our customer, by answering queries, providing exemplary service and adapting your approach timeframes. Resolving any queries regarding products or services. Following-up on orders to ensure delivery by 2 years experience in a client services and relationship management role. Excellent verbal and written
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English