customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
and be committed to skills development Matric / Grade 12 3 years security driving experience – people training advantageous License/Certification: PSIRA Grade C or higher (Advantageous) Valid Driver's licence
and be committed to skills development Matric / Grade 12 3 years security driving experience – people training advantageous License/Certification: PSIRA Grade C or higher (Advantageous) Valid Driver's licence
may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General professional manner Education & Qualifications: Grade 12 or equivalent A tertiary qualification will serve
may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General professional manner Education & Qualifications: Grade 12 or equivalent A tertiary qualification will serve
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual