Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
company based in the Midrand area to give office support to other staff members, data capturing, reporting for office, cleaning and kitchen supplies Service Calls: H/O and ASJ/Sterns x3 times per year Sending of
provide our clients with 24-hour uninterrupted support services. We are looking for Customer Service Consultants international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
your knowledge, investigative and problem solving support skills. To keep customers regularly updated through post held To maintain an up-to-date knowledge of supported applications and developments To take an active with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
individual who will primarily be required to supply support to the external sales team to free them up to service that customers receive excellent service. Sales Support will also provide administrative backup to Sales positions visit our website www.executech.co.za or Call us on 011 442 0644 and quote this advert. Please
innovate? Do you excel in providing technical support, training, and customised solutions for commercial designs of PV systems, and offering technical support and training to the sales team. You will monitor will provide pre-sale training and after-sales support to our residential and commercial customers, and commitment to quality, they foster a collaborative and supportive work environment where your expertise and creativity sustainable energy solutions. Our client offers a supportive work environment with opportunities for professional