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To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and team performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage data analysis to team and management Minimum Requirements: Education: National Diploma in Business Studies
per modality, obtain selling prices for parts if required
Follow up with customers on quotes sent and
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
/>Experience Required:
A Grade 12 certificate is the minimum requirement
Previous
beneficial, not a requirement
Syspro and Qwix would be beneficial, not a requirement
Computer literacy
similar role. You should have sound knowledge of inbound and outbound distribution procedures and as well as all modes of transport.
This position requires monitoring after hours.
Our
parts if required Follow up with customers on quotes sent and not yet accepted Technical Call Centre & Receive breakdown reports from customer and log the call with the relevant regional team Immediately create division Experience Required: A Grade 12 certificate is the minimum requirement Previous experience would beneficial, not a requirement Syspro and Qwix would be beneficial, not a requirement Computer literacy proficiency in MS Office including Excel is a requirement for this position Monthly plus Basic salary,
parts if required Follow up with customers on quotes sent and not yet accepted Technical Call Centre & Receive breakdown reports from customer and log the call with the relevant regional team Immediately create division Experience Required: A Grade 12 certificate is the minimum requirement Previous experience would beneficial, not a requirement Syspro and Qwix would be beneficial, not a requirement Computer literacy proficiency in MS Office including Excel is a requirement for this position Monthly plus Basic salary,
Report to SDS Leader
o GR Management – All inbound shipments must be processed within KPI
o EDI
hoc requests
o Prompt communication on all required platforms? Whatsapp/Knox/emails
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested necessary Service Improvement Concept /BRS (Business Requirement Specification) Documents with Product owners on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
made proposals based on the customer specific requirements Conduct research to identify new markets and and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management