To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
practical exercises to enhance learners' understanding.
practical exercises to enhance learners' understanding.
practical exercises to enhance learners' understanding. Assess learners' progress and provide constructive abilities. Ability to simplify complex concepts for learners of varying skill levels. Passion for education
practical exercises to enhance learners' understanding. Assess learners' progress and provide constructive abilities. Ability to simplify complex concepts for learners of varying skill levels. Passion for education
willing to work outside normal hours when duty calls to satisfy client needs and teams that work out prioritization skill and time management. Quick learner with a positive attitude Must be highly organized
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and