a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
To provide support to the Legal Claims Department; regarding the processing of High Risk claims. To quickly resolve claims. Providing guidance to junior staff members where required. To work high risk/overdue claims of other's portfolio where required. To manage a high-risk claims portfolio To ensur
performance reporting Provide insights to drive marketing & product usage campaigns and the product strategy. Track performance of all sales and marketing campaigns to ensure ROI. Work with the sales team
Diploma in data analysis, project management and research methods; Demonstrated experience using advanced
potential customers through methods like cold calling or cold emailing to initiate sales conversations
potential customers through methods like cold calling or cold emailing to initiate sales conversations
workload and personal development; Quality of calls to be reviewed for training purposes. Any degree
workload and personal development; Quality of calls to be reviewed for training purposes. Any degree
continuity and visibility. Conduct pre-session research to understand Business Case motivating factors journeys and prototypes through Problem Definition. Research & Requirements Gathering, Ideation and Prototype