Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation develop, motivate, operational teams Manage the Contact Centre workforce. motivate and manage supervisory team resources are in place to achieve agreed contact centre service, sales and quality targets Continually procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations punctuality, and leave Analyze data to determine operational trends and provide solutions to increase sales
and travel industry is looking for experienced call centre agents to join their dynamic team servicing the the Global market. Matric 4-5 years call centre experience essential handling inbound and outbound Previous
very well spoken and customer centric Inbound Call Centre to join our Alcoholic Beverage clients towards incoming calls Taking orders Data capturing Must have: Matric No less than 2 years' inbound call centre work
client is currently recruiting for a Network Operations Centre Manager. This role will expose you to a diverse perform Network Operations Centre (NOC) shift management, trouble tickets management and provide regular level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations availability and systems performance. Manages the network operations centre for SGS and the coordination and business functions, manages customer fulfilment and assurance processes, including managing customer expectations
We are seeking an energetic, well-spoken Call Centre Agent with Customer Service experience to join our have at least 4 years' experience working in a Call Centre or done Customer Service. Must be able upsell
communications with customers Execute outbound calls according to defined call protocols, ensure that follow ups are consumer) focused environment, preferably a call centre Experience in upselling and cross-selling Tertiary
the system and make notes after calls are conducted to debtors Manage early stage of collections Deal Deal with inbound and outbound calls Know how to work from a dialler or worklist Deal with TOP banking clients must have been exposed to inbound and outbound calls Have a great track record Must have contactable
remarkable opportunity for a Call Centre Manager. About the Role: As a Call Centre Manager, you will play a pivotal pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll short of outstanding. From hiring and training Call Centre Representatives to establishing performance goals driving force behind a seamless and efficient call centre environment. Qualifications We're Looking For: customer needs will set the tone for the entire call centre team. Performance Metrics and Evaluation: A solid
Matric B Com Business Management or equivalent Contact Centre Certification 6-7 years' experience in in a contact / call centre Understand call centre technologies Travel and Tourism industry advantageousCoaching advantageousCoaching Stable track record managing contact centre of over 150 agents Previous experience dealing campaigns Must be able to work shifts - 24 hour contact centre
Designation: PP2265 - Contact Centre Manager Category: Ops & Admin - OF6310 Posted by: Alexander A Contact Centre Manger is responsible for overseeing the performance of the Contact Centre. The experienced contact centre targets which includes innovation in processes and technologies. A Contact Centre Manger responsible for overseeing the performance of the Contact Centre. The experienced, provide leadership, coaching Team Leaders, and develop plans to achieve contact centre targets which includes innovation in processes