with the relevant governing laws. Ensure that process engineering activities on assigned projects are work for a unit or units as required by the Lead Process Engineer in accordance with the agreed project subordinates on the project. Advise Chief / Principal Process Engineer of deficiencies and possible changes to areas of technology. Advise Chief / Principal Process Engineer of possible fields for technical investigations developments in process industries and make recommendations to Chief / Principal Process Engineer on methods
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
essential in ensuring that our service delivery processes are efficient, compliant, and aligned with best Generative AI, Scripting in ServiceNow, Virtual Agent)
Quotes:
Process quotations as per RFQs received from the Team
Ensure correct
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
no response/feedback received
Receive and process bakkie bookings, ensure that all bookings are communicated
Divisional Manager for approval
Processing Orders:
Ensure payment is received
IT-Operations
- Understanding and mastery of PIC processes
- AGILE Project Management knowledge and
Minimum of 6 years IT working experience
- ITIL process knowledge and work experience (required)
-
license tracking
- Documentation of all processes/configuration (e.g., act toolchain, CMDB, ResolveIT
Software migration and agent distribution
- Attendance in rolling on-call duty 24/7
- Investigating
IT-Operations
- Understanding and mastery of PIC processes
- AGILE Project Management knowledge and
Minimum of 6 years IT working experience
- ITIL process knowledge and work experience (Required)
-
license tracking
- Documentation of all processes/configuration (e.g., act toolchain, CMDB, ResolveIT
Software migration and agent distribution
- Attendance in rolling on-call duty 24h/7
- Investigating
IT-Operations - Understanding and mastery of PIC processes - AGILE Project Management knowledge and work Minimum of 6 years IT working experience - ITIL process knowledge and work experience (Required) - Minimum Client license tracking - Documentation of all processes/configuration (e.g., act toolchain, CMDB, ResolveIT - Software migration and agent distribution - Attendance in rolling on-call duty 24h/7 - Investigating
IT-Operations - Understanding and mastery of PIC processes - AGILE Project Management knowledge and work Minimum of 6 years IT working experience - ITIL process knowledge and work experience (required) - Minimum Client license tracking - Documentation of all processes/configuration (e.g., act toolchain, CMDB, ResolveIT - Software migration and agent distribution - Attendance in rolling on-call duty 24/7 - Investigating
looking for a Technical Administrator. Quotes: Process quotations as per RFQ's received from the Team Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Team if no response/feedback received Receive and process bakkie bookings, ensure that all bookings are communicated sent to relevant Divisional Manager for approval Processing Orders: Ensure payment is received from COD (Cash