Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
We are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with with a minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards scorecard dimensions (including those critical to quality/compliance), Undertake analysis of findings (including ad-hoc coaching. Matric (National Senior Certificate is a minimum requirement). 2 years Quality Assurance Assurance experience withing a call centre environment. Familiar with data and root-cause analysis. Reporting
Leader performance and conduct regular quality assurance checks of calls and adherence to client processes corrective action for discipline and performance issues. Coach Team Leaders on workforce issues Work with Team corrective action for discipline and performance issues. Coach Team Leaders on workforce issues Work with Team statistical and performance feedback on teams and coach Team Leaders on performance improvements. Ensure departmental procedures. Create and maintain a high-quality work environment so team members are motivated
responding and following up on all rescheduled calls and pending information.
On-site Dis-Chem Pharmacy and Wellness Centre with in-house Nurse
Performance incentives
Discounted
and maintain client relationships Source high-quality candidates and build strong candidate pools Coordinate technology recruiting, specifically in IT, Data Centre, Fintech, and telecoms or tech-enabled solutions
and maintain client relationships Source high-quality candidates and build strong candidate pools Coordinate technology recruiting, specifically in IT, Data Centre, Fintech, and telecoms or tech-enabled solutions
resolution of matters raised. Responsible for the quality of outputs to business partners and their policyholders operational management of employees within the team, the quality and completeness of work produced by the team, Proven track record in leading, managing and coaching a team is required. At least 5 years previous
resolution of matters raised. Responsible for the quality of outputs to business partners and their policyholders operational management of employees within the team, the quality and completeness of work produced by the team, Proven track record in leading, managing and coaching a team is required. At least 5 years previous
requires a Parts Sales Person for internal sales in a call center based sales environment. Business specialises and will be responsible for serving customers in a call center based environment while boosting sales through targets by selling product portfolio Service the call center for sales purposes (includes but not limited Matric studies in Sales or Marketing an advantage Call Center experience an advantage Marketing skills
requires a Parts Sales Person for internal sales in a call center based sales environment. Business specialises and will be responsible for serving customers in a call center based environment while boosting sales through targets by selling product portfolio Service the call center for sales purposes (includes but not limited Matric studies in Sales or Marketing an advantage Call Center experience an advantage Marketing skills