To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
/>Ensure correct pricing quoted per modality, obtain selling prices for parts if required
Follow up with
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Use previous business development and solution selling experience to grow our customer base Attend industry and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
Use previous business development and solution selling experience to grow our customer base Attend industry and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
Ensure correct pricing quoted per modality, obtain selling prices for parts if required Follow up with customers Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Ensure correct pricing quoted per modality, obtain selling prices for parts if required Follow up with customers Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
assigned region (/or market segment) by effectively selling the company's products and related services to those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site 12 3- 5 years technical sales experience Cold Calling experience Be willing to learn and adapt to change automotive industry advantageous. Experience in selling industrial machinery will be advantageous. Market
assigned region (/or market segment) by effectively selling the company's products and related services to those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site 12 3- 5 years technical sales experience Cold Calling experience Be willing to learn and adapt to change automotive industry advantageous. Experience in selling industrial machinery will be advantageous. Market
external sales experience Sales experience in selling services, concepts, or non-tangible concepts Own customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline Written offers based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment
external sales experience Sales experience in selling services, concepts, or non-tangible concepts Own customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline Written offers based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment