Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Qualifications:
Skills Trainer required by recognised fast food Franchise Qualifications: Matric Entry level trainer with
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knowledgeable and passionate Computer Technician Trainer to join our team. The successful candidate will
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knowledgeable and passionate Computer Technician Trainer to join our team. The successful candidate will