OUTBOUND COLLECTIONS AGENT Randburg, Johannesburg Salary: Basic Uncapped Commission JOB ROLE To contact Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National advantage. Minimum 1 year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked accounts and devise a collections strategy to resolve each case by collecting money due. Good knowledge application as unsuccessful. The post Outbound Collections Agent appeared first on freerecruit.co.za .
style="text-align:center">Outbound Sales Agent
Based responsibilities:
Outbound Sales Agent
RANDBURG- UK Campaign
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We responsibilities:
motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
Qualifications r
and technical service enquiries through inbound calls and provide end-to-end service.
Main
/>Identify and respond to the customer needs from all demographics, delivering a high quality, professional
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
supervision
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct li>Answering inbound calls timeously.
telephony systems within the call centre to optimise call campaigns and Agent productivity Changing of dial abandon rate to exceed abandon level targets • Monitor all off phone activities time - such as (Dispo , Dead and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly the recycle rules once a week to confirm all correct • Agent and Supervisor Administration on CIC • Daily 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail
summit. Drive and secure new business revenue across all product offerings including sponsorship, exhibition etc.) Keep precise records of conversations with all clients, sponsors, and exhibitors. Invoice sponsors CRM system to conduct initial outreach to arrange calls and/or meetings to qualify prospects. Cultivate beyond just the close of sale (i.e. follow up phone calls, emails, face-to-face meetings, etc.) Maintain weekly/monthly weekly/monthly KPIs sales activities (calls, meetings, proposals, contracts, etc.) Maintain and update