and problem-solving skills to deliver support services for business applications. • The successful candidate internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction and integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage relationships with outlets on behalf of BevCo (against set call rate and conversion targets) = actively seed BevCos base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage relationships with outlets on behalf of BevCo (against set call rate and conversion targets) = actively seed BevCos base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and relationships with outlets on behalf of BevCo (against set call rate and conversion targets) = actively seed BevCos base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
· Ensure dealers debtor’s books is controlled, all payments to parts and vehicle stock within the required floorplan/ sinosure parameters. · All vehicles invoiced to customers to be settled within 48 hours of workable plan in place with measurable to improve all the aspects of the business within their area of Collaborate with internal marketing team to ensure all marketing efforts are successfully implemented at brand awareness and leverage sales. · Monitor customer compliant resolution where necessary to positively
breakdowns - Call outs and standby - Plant inspections -Preventative maintenance and breakdowns - All other
breakdowns - Call outs and standby - Plant inspections -Preventative maintenance and breakdowns - All other
workshop and field services; service, repair, and diagnostics knowledge/experience for all vehicles and commercial and customer relations; and ensuring the highest quality standards and service is upheld at all times
Properly plan all sales activity for allocated strategic accounts (get involved) 2. Provide customers with a strategic accounts. 6. Provide a transport consultancy service to demonstrate total operating costs. 7. Manage results, grow customer satisfaction and relationships. 9. Provide a sales engineering service to ensure correct Apply strict measure to the company’s SHE policy at all times. 11. Ensure Best Practices are always applied that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL
Please do not contact/ Email/ call any of the recruiters directly Should your CV be successful, we will daily (recoveries) Ensure that all liability refunds due to customers are requested on a daily basis beginning of every day. Attend to all files on daily diary and ensure that all overdue files are attended to comments daily on Natural File preparation Determine if all documentation is accounted for, if not requested calculations. Prepare settlement proposal. Refer all settlement offers received for approval to Claims