customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
Responsibilities: Managing staff and their duties, ensuring all team members have daily tasks to complete Ensuring warehouses are cleared of all stock in SAP each day Managing agents and ensuring all customer queries are Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Responsibilities: Managing staff and their duties, ensuring all team members have daily tasks to complete Ensuring warehouses are cleared of all stock in SAP each day Managing agents and ensuring all customer queries are Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
strong organization skills and the ability to manage all aspects of EA and Office coordination are required including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
strong organization skills and the ability to manage all aspects of EA and Office coordination are required including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
Coordinating with other staff members to ensure that all requests are handled appropriately Monitoring traffic with necessary supplies at all times Health & Safety Comply with all company policies and procedures conditions and being courteous to other drivers Adhere to all traffic laws and defensive driving techniques Attend may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General
Coordinating with other staff members to ensure that all requests are handled appropriately Monitoring traffic with necessary supplies at all times Health & Safety Comply with all company policies and procedures conditions and being courteous to other drivers Adhere to all traffic laws and defensive driving techniques Attend may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General
including managing calendars, emails, and phone calls.
accounts and assisting with the administration of all companies within the division and related entities information on all documentation. You will also be responsible for ensuring compliance with all company policies asset register - working closely with Operations All tasks relating to Fixed Assets including Depreciation